Rewards Terms

Kiyo Rewards 

You must be enrolled in the Kiyo Beauty loyalty program (Kiyo Rewards) in order to earn and receive points. Points will be deposited into your account after your order has shipped – not at the time of purchase. Rewards for purchases are only available for purchases made via the site. Rewards are only available for activities performed while logged into the sites or, where applicable, in response to an email from Kiyo Beauty.

Points

Points will be awarded to your account for every £1 spent on purchases. The points calculation is based on the total paid minus shipping. When products are returned for a refund to the original payment method, points will be deducted from your account for the amount of return net of taxes, when the product(s) is/are received and return is processed at our warehouse (note: your account may have a negative balance if the amount returned is greater than your current redeemable point balance).

You will also receive points for engaging in the Qualified Activities listed below and on the  Earn Points section of the dashboard in accordance with the time frames provided below and on the Rewards page on the site. 

  • Qualified Activities
  • Make a purchase
  • Create an account
  • Refer a friend
  • Happy Birthday
  • Follow us on Instagram
  • Like us on Facebook

All points have a 14 day approval period.  You will only be able to use these points once the specified time has elapsed. 

You agree not to abuse the Kiyo Rewards program by conduct which is detrimental to the interests of Kiyo Beauty, including without limitation, attempting to accrue points or redeem points in a manner inconsistent with these Rewards Terms or the intent of these terms, attempting to earn points through illegitimate channels, participating in redemption fraud, or tampering with the Program or its tools. 

Kiyo Beauty reserves the right to modify, discontinue or cancel Kiyo Rewards at any time without notice.

You can go online and view your point balance at any time by logging into your account and visiting the Kiyo Rewards dashboard. 

Rewards, benefits and points earned through the program have no cash value, are non-transferable, and you have no property rights in or to rewards or other program benefits.

Rewards cannot be exchanged or returned for points, another product or a monetary refund.

Coupon codes generated from Loyalty Rewards cannot be used in conjunction with other promotional offers or discounts. Please refer to our Promotional Codes Terms & Conditions

"Double Points Days" apply exclusively to the dates mentioned in each promotional campaign. These events commence at the moment the promotion is announced and conclude at midnight on the final date specified in the promotion. Unfortunately, points cannot be applied retroactively to previous orders.

Member Levels

There are four (4) levels within the Program which are determined by the number of points that you accumulate based on the last 12 months (via spend and non-spend qualifying activities) in your account. By creating an account, you will be automatically enrolled in the Program at the Bronze Level and once placed in a tier this way you will remain in that tier for at least 12 months.

Once you reach a specific member level within the program, you may receive exclusive benefits that are only available to members at that member level. The points accrued in the last 12 months will determine the measure of your member level within the program for the preceding 12 months. Once points accumulated meet or exceed the membership level point requirements, you will automatically qualify and be entered into that membership level regardless of your "redeemable points balance."

Your Redeemable Points are the number of points you have available to redeem rewards. This number decreases with each reward you redeem, and will increase with the completion of qualified activities. Your Redeemable Points will also decrease should you issue a return on any given purchase.

Guest accounts

Only purchases made within the last 1 month using a guest account will be eligible to earn points.This ensures a sustainable, fair, consistent loyalty program for all our customers.

Withdrawal and Expiry

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Your redeemable points balance will expire if you haven't made a purchase in the last 12 months. This ensures that all of our members are still active in the Kiyo Rewards program.